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Thank-you
Inland Empire
Mrs Marie J
Fritts and the entire Fritts Ford Family want to thank all of our loyal
customers that have supported us over the years.
We appreciate your business, whether you purchased a new or used
vehicle, serviced your vehicle, bought parts from us, or had your body work
done in our collision center. We want you to know that at Fritts Ford we value our
customers.
President/General
Manager Duane Pratt has been with Fritts Ford for over 42 years and he has had
many roles. Duane is a third
generation Riversider and he began his career in the service department at
Fritts Ford after serving in Vietnam in the Navy.
Mr. Pratt worked his way up to the General Manager position by
remaining true to his core belief that the customer always comes first.
The concept of customer service and satisfaction is the primary
philosophy that is ingrained in all of the Fritts Ford employees from the
newest hire to the top management team.
Ford
Motor Company developed the Blue Oval Certification Process in 2000 that
required dealers to meet strict standards of customer service and customer
satisfaction as well as mandating that our facility be maintained to meet
customer standards of excellence. Fritts
Ford has been Blue Oval Certified every year with flying colors.
Fritts
Ford’s fixed operations team recognized when the economy changed directions
that the “business as usual” model would not sustain business growth.
The business model that made us successful in the past would not carry
us forward, or would it? Management and staff meetings had a common thread…….we
need to do something different, or did we?
Maybe just getting back to basics and doing it better than everyone
else would send a clear message to our existing customers and they in turn
would refer new customers to Fritts Ford.
Most businesses are looking at cutting expenses to survive in a down
market. Why not come up with
ideas that promote business and bring in more revenue?
Keep jobs and improve morale as well as the local tax base right?
Those are buzzwords we see daily in every form of media and they are
buzzwords we take seriously at Fritts Ford..
Fritts
Ford is thankful that our manufacturer, Ford Motor Company has developed and
maintains the philosophy of “One Ford”.
Our CEO, Alan Mulally, has provided us with a vision for ensuring that
the entire company is focused on paving the way forward.
Ford has a plan and isn’t it great when a plan comes together?
Despite the economic environment, that’s exactly what is happening at
Ford. With a powerful lineup of
well-built vehicles and focused teams in Michigan and at our dealerships, most
indicators seem to confirm that the plan is working.
The needle is inching up as quality numbers continue to climb. Ford
market share is on the rise. Production
is increasing and our overall business is improving and growing stronger.
The indicators all show that Ford is making huge strides in becoming
the leader in building safe and reliable vehicles but also the leader in
hybrid and alternative fuel vehicles. Fritts
Ford is proud to be the exclusive dealer for propane-powered trucks in the
Inland Empire.
Fritts
Ford is extremely thankful that we have been able to maintain a level of
business that allows us to give back to our community.
Rick and Marie Fritts were the founders 32 years ago of the Riverside
Law Enforcement Appreciation Committee that honors our local law enforcement
officers annually. Rick and Marie
were also the founders of The Riverside Against Drugs Fundraiser that supports both
Riverside and Alvord Unified School Districts.
The RAD Fundraiser just celebrated its 24th year raising
over $50,000 for our schools to fight drug, alcohol, and tobacco abuse.
Fritts Ford sponsors many local school sports teams as well as adopting
Hawthorne Elementary School every Christmas by taking Santa and a toy for
every child at the school. Mrs. Fritts also loves animals and supports the Riverside
Humane Society and she has donated 8 K-9 dogs to our local Sheriff and Police
Departments.
Our
professional sales team is all constantly updating their product knowledge
training to better serve you in all your vehicle needs.
They understand the newest Sync and Sirius radios as well as all of the
navigation equipment that is standard on many of our new vehicles.
Our sales team is friendly and courteous and understands the shopping
habits of our customers and strives to meet your needs.
Our Business Development Center handles the internet leads and
immediately acts to provide you with an informative sales person.
Fritts Ford Sales is also proud that we are the local Roush, Saleen,
and Foose car and truck dealer. Our
Fritts Ford Customs Department can build you the car or truck of your dreams.
They can lift, lower, or customize your vehicle to meet your
specifications, from suspension, wheels and tires, or performance, they do it
all, from mild to wild.
The
Fritts Ford Fleet Center carries a complete line of commercial vehicles or can
build any work truck or play truck to meet your specifications.
The Fleet Managers are BPN certified and are happy to assist you
whether you are buying one vehicle or one hundred.
They also can assist you with your new or used car purchase.
Visit them at www.frittsfleet.com
or Facebook or Twitter with us.
The
entire Fritts Ford Family is thankful for the outstanding support that we have
received from the entire Inland Empire all of these years.
We are committed to continue to provide you with the top of the line
vehicles as well as top of the line customer service.
If you have not driven a Ford lately, stop by for a visit and a
friendly no pressure test drive. If
your Ford needs service call and make an appointment with our friendly and
courteous service advisors. If
you have a fender bender in any make or model stop and get a free estimate
from our award winning body shop. Thank
you for thinking about Fritts Ford for all your automotive needs.
Remember, At Fritts Ford, YOU are #1.
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